At 130 World, we want you to be happy with every purchase. If something is not right, we are here to help. Please read our Refund and Return Policy below.
Return Window
You may return eligible items within 30 days of receiving your order. To be eligible, items must be unworn, unwashed and in their original condition with all tags attached.
Non Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened or used. Sale or clearance items may also be final sale, and this will be noted on the product page.
How to Start a Return
To begin a return, email us at support@130world.com.co with your order number and the reason for your return. Our team will guide you through the next steps and provide a return address.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. We recommend using a tracked shipping method, as we cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5 to 10 business days. Please note that your bank or card provider may take additional time to reflect the refund.
Exchanges
If you need a different size or colour, please contact us at support@130world.com.co and we will help arrange an exchange, subject to stock availability.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at support@130world.com.co with a photo of the issue. We will make it right as quickly as possible.
For any questions about returns or refunds, reach out to us anytime at support@130world.com.co.